Payment Services Specialist 

Kinetic is recruiting for energetic and experienced candidates for the position of Payment Services Specialist. The successful candidate will perform a variety of duties to support payment services. Duties include but are not limited to:

  • Contacts delinquent members to discuss their accounts. Determines delinquency causes.  If appropriate, offers and provides financial counseling to the member whose account is delinquent, makes recommendations and establishes proper corrective action to bring the loan current.
  • Responsible for identifying and collecting all credit union loans which are late, delinquent, potentially delinquent or charged-off. 
  • Responsible for the daily operations relating to the Overdraft Privilege Program Service. Must monitor the program on a daily basis and report findings, recommendations and results to Management.
  • Mails collection letters to members.  Documents collection actions taken and refers serious problems to credit union management or the credit union’s collection agency.   Maintains delinquency and collection history on all delinquent loan and collection activity.
  • Represents credit union in small claims court and bankruptcy proceedings.

This position requires a high school diploma or the equivalent and a commensurate level of language, math, and reasoning skills. In addition, three years of experience in a related field is preferred.  Formal training should be supplemented with continuing education. 

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