IMPORTANT INFORMATION: Kinetic branches are currently drive-thru only. Lobby service is temporarily suspended. Click here for the latest information on our response to COVID-19. Please be aware of phishing scams trying to collect your personal information. Do not provide personal information, account numbers or PINs over the phone or through text message. Kinetic Credit Union never contacts you proactively to ask for this information.
Kinetic Credit Union is committed to the safety and well-being of our employees and members. Your credit union has been closely monitoring the global outbreak of Coronavirus (COVID-19) and guidance from the Centers for Disease Control. Kinetic has pandemic and business continuity plans in place and management is meeting daily to review, update, and enact those plans as needed.
PayCheck Protection Program
Congress has added another $310 Billion to the Paycheck Protection Program (PPP) for the benefit of small businesses in our community. Business members that would like to take advantage of this program, please act now and submit your application.
You must qualify and have a business membership with Kinetic prior to funding. There is no guarantee you will receive funding or a forgivable loan.
COVID-19 Emergency Relief Loan
Call (706) 320-8575 to apply. Loans will be processed without having to visit a Kinetic branch.
Members with direct deposit or evidence of three consecutive payroll deposits who are out of work or have been temporarily furloughed due to COVID-19 are eligible for the following:
Emergency Relief Loan with amounts up to two weeks net pay, with total proceeds up to two months net pay
0% APR for the first 60 days. After 60 days, the rate will be the same as the shared secured loan at that time, currently 4.10% APR (Annual Percentage Rate)
Term up to 12 months
All members affected, including those without direct deposit, have options as well:
May apply for a personal loan
Option of penalty-free withdrawals on qualified certificates
May apply for extensions on current loans
Kinetic branches are currently drive-thru only. Lobby Service is Temporarily Suspended.
As a precaution due to COVID-19, Lobby Services are currently suspended for an indefinite period. Drive-thru service at all locations will continue.
We are taking preventative steps to support public health and protect our employees and members. Any member with an urgent need that cannot be handled through a drive-thru or Personal Teller Machine (PTM), please call (706) 320-8500. All consumer loans, such as auto, personal, and credit card loans can be originated and completed by calling our Service Center at (706) 320-8575. Additional appointments can continue to be made with Residential Lending (706-320-8585), Business Services (706-320-8537), and Members Financial Services (706-571-3156).
The following branches will have PTM or drive-thru access:
13th Center Branch - Drive-thru
Lakeside Village Branch (money order access) - PTM
North Branch - Drive-thru
HWY 280 Branch - Drive-thru
Peachtree Branch - Drive-thru
Ft. Benning Drive-Thru Branch - Drive-thru
Buena Vista Road Express Service Center - PTM
South Lumpkin Express Service Center - PTM
All members will continue to have uninterrupted account access and service. Please be assured that essential banking services will continue:
Debit and credit cards will continue to function normally.
ATMs will continue without interruption.
Telephone access to our Call Center will continue as normal, Monday – Friday, 8:30 – 5:00, by calling (706) 320-8500.
Automated payroll, direct deposit, and other electronic deposits will continue without interruption as we receive them.
Fraud protection systems will continue to operate as normal.
Convenient and Safe Access
We ensure uninterrupted account access and provide a variety of convenient ways to access your money remotely:
Use the Kinetic app to manage your money, pay bills, and deposit checks with your mobile phone.
Use your desktop, laptop, or tablet to access your accounts via eBranch (online banking).
Transfer funds from your Kinetic accounts to other financial accounts you may have with Funds Transfer (available in eBranch).
Send money to friends or family using Popmoney (available with mobile banking and eBranch).
Members can apply for auto loans, credit cards, and personal loans from their homes by calling our Service Center at (706) 320-8575. Most loans can be finalized remotely without having to visit a branch.
Steps we are taking to address COVID-19.
Our top priority is keeping our employees, members and workplace safe and ready to serve you and your family. To help protect you and our employees, we are taking the following measures to stop the spread of the virus:
Increased the cleaning regimen for frequently touched surfaces
Deviating from our typical greeting with a handshake to a non-touch welcome.
Our Personal Teller Machines located in most drive-thru’s are fully conducive to recent CDC recommendations of limited contact.
Online Security & Fraud Protection
Beware of any scams related to COVID-19. If you receive calls, emails, or other communications claiming to be from the Treasury Department and offering COVID-19 related grants or stimulus payments in exchange for personal financial information, or an advance fee, or charge of any kind, including the purchase of gift cards, please do not respond. These are scams.
Please be aware of phishing scams trying to collect your personal information. Do not provide personal information, account numbers or PINs over the phone or through text message. Kinetic Credit Union never contacts you proactively to ask for this information.
Visit the Federal Trade Commission’s website for the latest information. Kinetic Credit Union has substantial measures in place to protect you against theft and fraud. In addition to taking strong security measures to safeguard your accounts, Kinetic also provides helpful tips, tools, and resources so you can better protect yourself from fraud and enjoy greater peace of mind. Learn more about how our systems work so you can better protect yourself.
If your card is being declined and you’ve received a message from us regarding the activity on your card, please call 877.253.8964
We value your membership and take your physical health and financial well-being very seriously. You are part of our Kinetic Family and we are committed to serving you. Thank you for placing your trust in us.