Kinetic Credit Union is seeking high energy candidates for the position of Communication Center Representative.  A Kinetic Communication Center Representative preforms a variety of duties in handling member need and promoting credit union services to new and existing members who access the credit union by telephone.

Duties include, but are not limited to:

  1. Answers telephone requests regarding rates, services, balances, debit card activation, check verification, loan payments, payoffs, and collateral values.
  2. Handles inquiries and transaction requests regarding deposit accounts and initiates any charges incurred.
  3. Makes recommendations for resolving account errors and handles follow up as necessary.
  4. Verifies check status information for merchants.
  5. Takes stop payment orders
  6. Processes ATM and debit card order requests or provides direction on how to obtain an instant issue debit card.
  7. Processes lending transactions to include: payoffs and payoff inquires, payment quotations, NADA listings and VISA balances. 
  8. Gives wiring instructions and receives instructions from members for processing.
  9. Increases relationships per member by promoting products and services that add value to the member and the credit union.
  10. Remains current on changes within the legal, regulatory, economic, competitive and technology environments that may affect the areas of the department and overall credit union.
  11. Completes SAR (Suspicious Activity Report) when applicable according to policies and procedures set forth by Kinetic Credit Union, in accordance to BSA/AML regulations, and turns over to appropriate parties in a timely manner.
  12. Understands and adheres to all Bank Secrecy Act/Anti-Money Laundering policies and procedures set in place to ensure compliance.
  13. Processes returned mail from Post Office, mails address confirmation letters and processes Checking account with Microfiche mail code report. 
  14. Processes various crystal enterprise reports.
  15. Participates in the Community Involvement goals of the credit union.

 

Two years of college or an associate’s degree preferred and a commensurate level of language, math and reasoning skills.  However, two or more years of experience in a comparable position may be substituted.  Formal training should be supplemented with appropriate continuing education.

 

This position requires limited physical effort.  It is basically a desk assignment.  However, the employee is occasionally required to walk, reach, stoop or kneel, or to lift and move at least 25 pounds.  The ability to read small print and color vision may also be required.  In addition, the employee must be able to work a flexible schedule, including Saturday and holiday hours.  The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations.  The job requires a high degree of attention to details.  The job requires sitting for extended periods of time.